1 reviews | Active since Apr 2015
MTN = STILL PATHETIC SERVICE
Mtn SUCKS!!!! According to the response I've received from Mtn the problem regarding my husband's international roaming was resolved. How on earth can it be resolved if he still cannot make or receive a call. He can only receive sms's. Perhaps on their ****py system it shows that it has been resolved but they didn't even phone him to make sure that it is in fact resolved. It seems to me that they don't know who to resolve the problem. Can I make a suggestion to Mtn - CHECK YOUR ROAMING PARTNERS in Mozambique. If he selects automatic in setting for roaming it picks up VODACOM. If he choose MCell of Movitel it shows no service. That has been explained to your consultants at the store many a time. Please do something. He needs his phone.
We truly are sorry for the inconvenience caused and for the delayed response to your post.
We have ensured that the International Roaming & Dialling service is fully active on our billing system and on the network.
We can confirm that Vodacom, Mcell & Movitel allows our customers roam on their network. We will suggest that your husband connects to Vodacom as they provide the cheapest rates between them.
https://www.mtn.co.za/everyday_services/RoamingInternational/Pages/UsingPhonesAbroad.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
We truly are sorry for the inconvenience caused and for the delayed response to your post.
We have ensured that the International Roaming & Dialling service is fully active on our billing system and on the network.
We can confirm that Vodacom, Mcell & Movitel allows our customers roam on their network. We will suggest that your husband connects to Vodacom as they provide the cheapest rates between them.
https://www.mtn.co.za/everyday_services/RoamingInternational/Pages/UsingPhonesAbroad.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
