MTN- still pathetic!!

SECOND REVIEW AS I GOT NOTHING BESIDES AN EMPTY PROMISE OF A PHONE CALL FROM THE FIRST ONE!!! I recently took out an additional contract with MTN. After applying, they told me that my application was declined and gave a list of over 50 reasons why. We escalated it and I was told sorry it was a system error. This was almost a week after I had initially app****. When I went to collect my phone it was the 30th of April. One of the main reasons I took the contract with MTN and not any of the other SPs, was that I wanted the Samsung promo with the ear buds. I was told at the MTN store that I could come in on the 1st of May and they would show me how to claim the buds. When I checked on the 1st the promo had ended with Samsung already. MTN also took 2 days to activate my line so even if I had checked on the 30th, I wouldn't have been able to get the buds. The store staff have been beyond pathetic. They keep making promises to sort this out with the Samsung rep- I have spoken to Jeandre who did the contract initially. He hasn't done a single thing since this contract was approved. Tevin has also given no feedback. I go in regularly to the store and there is no manager or anyone who helps me. I am now done with trying to be nice to them. This is not the first time that we have had issues with the Table Bay MTN store. If there hadn't been a system issue with MTN and if I hadn't been given the incorrect info around the promo end date from the store staff, none of this would be an issue and I would have gotten the ear buds as promised when I took out the contract. Furthermore, there were no terms and conditions in your April MTN catalogue that indicated an end date for the Samsung promo or a reference to where one could be found. I need a response and a way forward on this please!