1 reviews | Active since Aug 2013
MTN Still Overbillilng after promising to resolve issue
<p>MTN responded to say that the billing will be corrected and I will be credited.</p> <p> </p> <p>After that response on 12 February, I expected that the invoice i receive at this month end will be correct. I am still being overcharged and have not received the promised credits or amendments on my accoount.</p> <p> </p> <p>Please urgently attend to this MTN!!</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that that an urgent escalation has been sent to the Billing Division to assist and rectify account as agreed too. A call back will be done to advise completion and to resolved request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that that an urgent escalation has been sent to the Billing Division to assist and rectify account as agreed too. A call back will be done to advise completion and to resolved request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
MTN Giving the run around and STILL OVERCHARGING after promise to correct contract billing!!
I am sick and tired of MTN *****ing my money every month ecen after two promises to correct my billing and to credit me for the overbilling for the past few months!!!
After calling MTN 808 billing department, I was told that 1- the insurance amount I was quotated is excluding VAT. I was quoted R255.50 as the monthly premium in writing, with no mention of VAT. My Contract was quoted at R740.00 per month, yet i have been charged over R900 per month for the contract only and over R1100.00 for the package and contract when it is supposed to be R995.50 inclusive!
I have been an MTN customer for several years and nothing like this has ever happened. The amounts quoted have always been the premium going off my account- which means it includes VAT. I am also very sure of this because I currently have two contracts with MTN and the other one is being billed exactly what i was quoted, both the monthly premim and the insurance, so PLEASE! MTN STOP *****ING MY MONEY AND GIVING ME THE RUN AROUND BETWEEN YOUR CALL CENTRE AND HEADOFFICE.
And please ket me very clear, I am expecting a credit from the month of November 2016-March 2017, and to see a consolidated statement of my account with the total cellphone package at R740.00 p/m and insuarance at R255.50 p/m as you quoted me.
If this quesry is not resolved within the next week, pelase do me the favour of taking back your phone and give me back my money! You are not the only cellphone SP in South Africa!
MTN Giving the run around and STILL OVERCHARGING after promise to correct contract billing!!
I am sick and tired of MTN *****ing my money every month ecen after two promises to correct my billing and to credit me for the overbilling for the past few months!!!
After calling MTN 808 billing department, I was told that 1- the insurance amount I was quotated is excluding VAT. I was quoted R255.50 as the monthly premium in writing, with no mention of VAT. My Contract was quoted at R740.00 per month, yet i have been charged over R900 per month for the contract only and over R1100.00 for the package and contract when it is supposed to be R995.50 inclusive!
I have been an MTN customer for several years and nothing like this has ever happened. The amounts quoted have always been the premium going off my account- which means it includes VAT. I am also very sure of this because I currently have two contracts with MTN and the other one is being billed exactly what i was quoted, both the monthly premim and the insurance, so PLEASE! MTN STOP *****ING MY MONEY AND GIVING ME THE RUN AROUND BETWEEN YOUR CALL CENTRE AND HEADOFFICE.
And please ket me very clear, I am expecting a credit from the month of November 2016-March 2017, and to see a consolidated statement of my account with the total cellphone package at R740.00 p/m and insuarance at R255.50 p/m as you quoted me.
If this quesry is not resolved within the next week, pelase do me the favour of taking back your phone and give me back my money! You are not the only cellphone SP in South Africa!