MTN still over charging NOT FIXING MY BILLING

Hi,

Are you going to fix my account any time soon?

As I already attached all E-mails from MTN say I have credit and my account is not in Arrears, I can't pay R 3,282.02 to bring my account up to date I don't owe that amount, I can't even afford that. I pay and pay to get my Contract update now You want me to pay more and more. The ********** Invoice is still wrong my contract is only R469.00 and The ********** was paid up a amount off R1604.56 was left on this contract line , see e-mail. I did go and upgrade ********** on 19/12/2018 after payment was done on 05/11/2018 but that new contract amount is only R569.00. See all contract summaries and proof off payments done and spreadsheet with credits on, also below all mails with reference numbers. I need to pay my contract but I can't pay the amount you saying I owe that amount is not correct, I was paid up in till October 2018 the arrears amount off R8464.01 (20/10/2018) as per below and spreadsheet and I paid extra on top off my arrears (for ********** ) and I had credit passed as over charged on ********** from 20/06/2018 - 20/10/2016, everything is attached, I wasn't behind on my account anymore MTN just didn't allocated my payments and credits correctly.

I'm contacting the ombudsman today, this is stressing me out a lot. Can't do this anymore.

Hi Portia,

Sorry for copying you into all the e-mails but you the only one that's really helping me, it must be so frustrating but it's frustrating for me to.

Just to think I paid my arrears amount up until 20/10/18 that was R8464.01 and the balance on ********** and that was R1604.56 as MTN requested in their e-mail so I paid R10265.00 on the 05/11/2018.

I was over charged on ********** , MTN charged me R733.00 and my contract amount was R469.00 as per contract summary I did sent through. And credit of R1184.49 was passed as per e-mail from MTN Below.

According to MTN Spreadsheet MTN owed me R2802.88 after payment and credit passed. So I worked out if you take R2802.88 - R802.98 ( ********** ) (spreadsheet) 469.00 (not on spreadsheet cause MTN OVER CHARGED me R469.00 is my contract amount as the summary paper I attached) (73 ********** ) this November then there is still R1530.99 credit left Then R1521.88 - R802.98 ( ********** ) - R469.00 ( ********** ) this for December then there is still R259.10 credit left (MTN OWES ME)

I worked on the spreadsheet MTN sent to me. That's why it's so frustrating cause I know I'm up to date and if I only pay R469.00 and R569.00 for my contracts they going to cut off my phones again cause they not working it out correct.

And I'm sorry I can't pay R3802.02 that is a lot of money and I know that can't be the correct amount. Please look at the spreadsheet and e-mails from MTN attached and you will see this can't be correct

Regards Thea

To: ********** Cc: Portia Viljoen [ MTN South Africa ] **********

Hi,

Can you please go forward on the spread sheet attached with calculation so I can see how you get to this amount. As online my new contract amounts are ********** 431 - R468.99 AND ********** is - R569.00 This amount is very high.

And with the over payment and credit pass I can see how this is what I owe.

Thank you.

On Thu, Jan 24, 2019 at 12:33 PM Legal Action Department ********** wrote:

Good day Please note the credit is passed , outstanding balance due R 3,282.02 to bring the account up to date . Kind regards, Emma Mahayana Legal Department MN GSA Reference Number:

--Original Message-- From: ********** Date: 01/24/2019 08:07 AM To: ********** ********** ********** Subject: Fwd: MTN Documents - ****5514

Good day,

This invoice is still not correct.

As I owed R8464.01 by the 20/10/2018 to bring my account up to date. I ask what the balance is on ********** and that was R1604.56. As per your mail below: I paid a total amount off R10265.00. My new upgrade amount on this ********** is R569.00

I was then over charged on my ********** from 20/06/2018 - 20/10/2018, my contract amount was R469.00 MTN charged me R733.00, in this period my lines were not working as well so anything you gave me extra couldn't be used in anyway and I did request any extra gigs or anything see the contract summary attached for ********** as well

And the e-mail you sent to about the over charged:

Good day Dorothea,

Thank you for emailing Customer Care.

We apologize for the delayed response and inconvenience caused thereof.

Please note that a credit of R1184.49 (incl. VAT) was passed on your account for the 2GB service fee incorrectly charged for ********** 431 from 20/06/2018 - 2018-10-20. This 2GB service has been deactivated and will no longer be charged on your account going forward.

REF: ********** 2

On Fri, Nov 2, 2018 at 8:31 AM Legal Action Department ********** wrote:

Thank you for your email. Please note that on top of the arrears you need to pay R 1 604.56 for ********** 508, this means that the total will be R 8 646.61 + R 1 604.56 = R 10 261.17. (arrears plus extra) (arrears up to 20/10/2018) Kind regards, Kamohelo Mosia Legal Department MTN SA Reference Number: ********** 6

So in Total I had a credit off R2802.88.

On Mon, Jan 7, 2019 at 10:07 AM Legal Action Department ********** wrote: Y'ello! Thank you for your email. Please note that we are correcting the incorrect balance on your account. Please be advised that the line is also activated as the account is not in arrears. Kind regards, Kamohelo Mosia Legal Department MTN SA Reference Number: ********** 5

You want me to pay R3802.02 but just about a few weeks ago you said my account is not arrears.