TK
Tebogo K
1 reviews | Active since Nov 2015
08 Dec 2015, 16:53
Mtn STILL NOT TO BE TRUSTED
Mtn did respond to my report, after I reported them on Hellopeter. They finally collected the phone, and left me with a loaned phone. Unfortunately this loaned phone was FAULTY. I never was able to use it, not even once. I wrote to Mtn and told them. I was told the matter will be attended to. I'm still waiting even now, two weeks later. I don't know what it is that Mtn needs me to do now. Please I need a phone.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
09 Dec 2015, 19:18Hello Tebogo Kgomongwe,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply09 Dec 2015, 19:18
Official
Hello Tebogo Kgomongwe,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***