ZC
Zelda C
1 reviews | Active since Feb 2014
02 Jun 2015, 07:58
Mtn still not responding
Brenda, Hello Peter said that MTN will respond on my complaint, Mtn said that I shall be contacted and a form shall be sent to me, none of the above has happened. <br> <br> Mtn still owes me money, they are still deducting my monthly installment whilst owing me money.<br> <br> You and I have had numerous conversations and in the last one you promised to see my reimbur*****t through. Please keep to your word just this once, and do it.<br> <br>
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MTN South Africa's replyOfficial
05 Jun 2015, 09:30Hello Zels2311,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the billing team have reconciled your account and the credit has been processed to your account.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the billing team have reconciled your account and the credit has been processed to your account.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply05 Jun 2015, 09:30
Official
Hello Zels2311,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the billing team have reconciled your account and the credit has been processed to your account.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the billing team have reconciled your account and the credit has been processed to your account.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Best regards,