MTN Still not resolved

Please see my previous review......i will copy and paste

Number in question: ********** Upgraded in dec 2017. Being overcharged ever since. Called/queried in Jan, Feb & March 2018. Each time being told it has been escalated or Khosi who did my upgrade will contact me. No feedback or resolution from MTN at all. Last time i queried this was March (after receiving my invoice ) and after speaking to Pauline Ref: ********** 99 i was told to speak to the supervisor. Supervisor told me to get a copy of my contract form MTN Direct and e-,ail it to ********** and ********** (Ref: ********** 85) which i've done. The email containing my contract (Subscriber agreement) was emailed on 2018-03-28. No response ever since. Official private business reply Thank you for your post. We sincere apologized for any inconvenience incurred. We do pick up that the request was sent to the agent Kgosi who assisted you with the upgrade. to contact you now 2x for the package to be corrected and account credited for the incorrect billing. We have escalated this to the MTN Direct Supervisors and the manager for Kgosi to contact you for correction of the package. We have informed the Supervisors if the agent do not contact you tomorrow that your complaint will be send to the Executive to notify her that you as the customer is ignored with your complaint. We will follow up with the Manager and the agent if you have been contacted. Kind Regards, Alice van der Merwe Complaints Analyst 12 Apr 2018, 20:18 2 months ago 4 May 2018, 10:57 a month ago lindriee: Just to let you know that no one contacted me as per your e-mail on 12 April 2018. Once again we are on 4 May 2018 and i am due for another invoice this month. Please advise?