LM
Lindrie M

1 reviews | Active since Nov 2015

08 Dec 2015, 08:06

MTN Still not resolved

Hi Ayanda<br> <br> Please give me details of al contact person at MTN that can resolve this and assist me with my query.<br> <br> i received a statement of R728.00 and called accounts immediately. (*** on 2015-11-27). The lady told me that they will correct it. <br> <br> I received an sms this morning that MTN has deducted the amount from my account?<br> <br> I am now from pillar to post again....between prepaid and contracts. neither of the departments can assist me.<br> <br> i appreciate apologies , but would prefer results at this stage. <br> <br> Lindrie<br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply08 Dec 2015, 21:00
Official
Hello lindriee,

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that we have logged a billing query reference number: *** for the invoice date 2015-11-20 where you were billed R529 due to the upgrade that was done, we will revert to you with feedback.

Kind Regards
Siphumezo
REQ:***

Best regards,