MTN still not reconnected

Item: MTN South Africa
Rating: 1
Author: Vincent N

I have been beyond frustrated with your connection deportment. I paid my account of 486,80 on the 5th of June using the incorrect reference number A511943 instead of A ********** .

My phone was disconnected as MTN rightfully did not pick up my payment. On the 11th of June I spoke to Lerato Myeni, who requested a proof of payment from the 5 th of June payment, which I duly sent through. It is now the 18th of June and I am still disconnected. I have made numerous calls to the help centre and all i get told is that there is nothing that can be done and it has been escalated. I have even been into the MTN store but the consultant tried numerous call but got the same problem as I did.

I am travelling tomorrow and cant be without a phone. Please can you get this frustrating issue sorted out.

My ref fromMTN is: 1- ********** 6791

Helpful (0)

Replies (2)

Vincent N's updateReviewer Update

19 Jun 2018, 10:54

Thank you for the quick response. I can confirm that the lines are connected. I am however still showing as having an outstanding balance. Please can the banking department allocate this asap

Vincent N's update19 Jun 2018, 10:54

Reviewer Update

Thank you for the quick response. I can confirm that the lines are connected. I am however still showing as having an outstanding balance. Please can the banking department allocate this asap

Vincent N's updateReviewer Update

19 Jun 2018, 15:08

24 hours later and still not sorted out!! I have been hearing that i must wait 2 -24hrs since the 11th. Does MTN want to continue with my business or should I just cancel? PLEASE SORT THIS OUT!! How *********** is your banking department that it takes from the 11th and still nobody can allocate my proof of payment after I sent it numerous times?

Vincent N's update19 Jun 2018, 15:08

Reviewer Update