1 reviews | Active since Mar 2009
MTN still not activated
I am still offline. I called the shop 5 times and was told they were "busy" with it. Why should it take so long when one phone call should activate it. I had to give them all the information again. You e-mailed them on Tuesday morning the 18th. I also called in and gave it to them again and checked if they had got your e-mail. Today 5 times again. Why should this be the case? Please investigate as it is obvious that nothing is being done at shop level. Many thanks.
5 days later 23 Sep 2019, 11:59
I was at the MTN shop again this morning. Had to give them all the details yet again!!! Phone number, SIM card number, date I had contract, 5th September signed on the 12th September, and still not activated as at the 23rd September. Why is this taking so long?
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery.
Sim card is released on the network Activation can be processed now
Please contact our Activation department on *** with an MTN sim and provide them with Sim number and Number to activate.
Thank you
Kind Regards
Zamokuhle Ngubane
MTN
Best regards,
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery.
Sim card is released on the network Activation can be processed now
Please contact our Activation department on *** with an MTN sim and provide them with Sim number and Number to activate.
Thank you
Kind Regards
Zamokuhle Ngubane
MTN
Best regards,
I visited the shop again yesterday and they showed me the many e-mails they have sent you. Does anybody ever read these? Why has the sim not been activated. This is really pathetic. I spoke to a nice helpful lady called Alice Van Der Merwe who seemed to be on top of all this. The call took place at 08.20 on the 18th September and yet still nothing has been done since then. Why?
I visited the shop again yesterday and they showed me the many e-mails they have sent you. Does anybody ever read these? Why has the sim not been activated. This is really pathetic. I spoke to a nice helpful lady called Alice Van Der Merwe who seemed to be on top of all this. The call took place at 08.20 on the 18th September and yet still nothing has been done since then. Why?
***. Kindly contact MTN within 48 hours if the problem still
persists. | 9/26/2019 11:43:02
WHY SEND ME THIS? NOTHING AT ALL HAS BEEN RESOLVED. AS @ 13.14.
***. Kindly contact MTN within 48 hours if the problem still
persists. | 9/26/2019 11:43:02
WHY SEND ME THIS? NOTHING AT ALL HAS BEEN RESOLVED. AS @ 13.14.