TM
Tanya M
1 reviews | Active since Jul 2015
28 Jul 2015, 08:59
MTN STILL NO SERVICE - PATHETIC STAFF
It took MTN customer service a month to reply to my email - [#***2] absolutely pathetic service and then they give me half a answer to what i was requesting. Emailed DIC queries [#***4] as well and it has taken a month to get very little from these *********** employees that can not read a email.... still waiting for my itemized billing for over charged account! I use afrihost for my Data but Mtn feels like they can charge me for data anyways! Thanks for the ******* service, Cell C will be getting all my business in the future. If Mtn could actually give there customer some form of service that would make a world of difference.
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Replies (1)MTN South Africa's replyOfficial
11 Aug 2015, 14:35Hello Tmeyer1983,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the matter was escalated to billing to have the data charges validated and they will respond once investigations are completed.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the matter was escalated to billing to have the data charges validated and they will respond once investigations are completed.
Best regards
Mantoa
REQ:***
MTN South Africa's reply11 Aug 2015, 14:35
Official
Hello Tmeyer1983,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the matter was escalated to billing to have the data charges validated and they will respond once investigations are completed.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the matter was escalated to billing to have the data charges validated and they will respond once investigations are completed.
Best regards
Mantoa
REQ:***
