1 reviews | Active since Mar 2012
MTN still no response on bad service!!!
Ok now I have cancelled my contract with MTN because they give terrible service. Cancalation was done in October 2015. I then received a mail after a lot of asking.. That they have cancelled my contract and owe me R677.62. Ref nr ***3. And I phone, mail ect for months and no one gets back to me with regards to my refund. Now after 5 months MTN debits my account with R1288 out of nowhere. I phone them and they cannot explain why? Says they will phone me back... That was last week. Then I receive a mail advising me \despite previous reminders to settle the outstanding debt on your account......\" That is nonsence. No one tried to contact me... And my number is no longer with MTN. Send a mail to retentions again... 5 times!! Ref ***2 and also to collections ref ***4. That was two days ago.... Still no feedback."
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***