MTN - Still no feedback regarding ********** accounts opened

I posted 2 weeks ago about MTN not being able to supply with docs nor respond about ********** accounts opened in my name. MTN came back and said that it would resolve the matter as quickly as possible with priority being given to the matter. To date MTN haven't being able to supply me with supporting documentations or info about these transactions nor have they in any way responded in any direct manner on this matter. This is now going into month 3 and I'm paying for something that I wasn't involved in and am out of pocket as a result. MTN are very quick to deduct the money, but absolutely no response, passing the buck with nobody able to give firm answers nor supporting docs. If they don't have valid documentation supporting those transactions they shouldn't be able to deduct money from one's account. Absolutely appalling customer service.