MTN Still no action on previous complaint -they do not care

Wonderful response from MTN very diplomatic and eloquent but no solution offered. See previous complaint logged. MTN quick to sell a item impossible to cancel

We were given sub standard phones when we took a special on a tele-marketing sale. We returned the phones unused brand new to MTN in Boksburg.They told me to call MTN and give them the cancellation reference number and they would cancel the transaction via telephone. We called MTN and was bounced around for more than an hour and no one could assist us .To ad insult to injuries the person at the call center dropped the call when we got frustrated by their inablity to understand or assist with a simple request. MTN is by far the worst service provider

Official private business reply

Thank you for taking time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Warm Regards

Zenetta P Viljoen

Complaints Management team

2 Oct 2018, 15:39 3 days ago 2 Oct 2018, 16:47 3 days ago terrence-du-toit:

Good day Great apology . Unfortunately in the elegant response there is no solution offered for the problem.