LM
Lize M

1 reviews | Active since Nov 2018

28 Nov 2018, 16:50

MTN still ***********

This is absolutely ridiculous ... I have been trying to get a hold of the retentions department. I have been holding for an available advisor for a sum total of an hour (because they are experiencing high volume calls in the SALES department).

I just want to cancel my expiring contact! how is it that you will spare no effort to collect monthly premiums - but as soon as I need to get a hold of you... well let me just say it would be easier to find cheese on the moon.

kindly contact me asap!

0
Replies (1)
MTN South Africa
MTN South Africa's reply29 Nov 2018, 09:29
Official
  Good day Lize
 
 Thank you for taking the time to raise your concerns with MTN.

 I will be investigating this for you.
 
 I will keep you updated.
 
 Warm Regards 
 Renall Chetty
 Complaints Management Team 

Best regards,