LM
Lize M
1 reviews | Active since Nov 2018
28 Nov 2018, 16:50
MTN still ***********
This is absolutely ridiculous ... I have been trying to get a hold of the retentions department. I have been holding for an available advisor for a sum total of an hour (because they are experiencing high volume calls in the SALES department).
I just want to cancel my expiring contact! how is it that you will spare no effort to collect monthly premiums - but as soon as I need to get a hold of you... well let me just say it would be easier to find cheese on the moon.
kindly contact me asap!
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Replies (1)MTN South Africa's replyOfficial
29 Nov 2018, 09:29 Good day Lize
Thank you for taking the time to raise your concerns with MTN.
I will be investigating this for you.
I will keep you updated.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for taking the time to raise your concerns with MTN.
I will be investigating this for you.
I will keep you updated.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply29 Nov 2018, 09:29
Official
Good day Lize
Thank you for taking the time to raise your concerns with MTN.
I will be investigating this for you.
I will keep you updated.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for taking the time to raise your concerns with MTN.
I will be investigating this for you.
I will keep you updated.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
