Mtn Still has not responded after a week later they promised to assist

<p>we have been trying to get MTN to assist us to get a moderate NAT type setting on our data connections. their nat type is on strict so as a gamer we can't do anything. so my brother has been trying to get them to load the MTN VPN as they said that's what needs to be done and only the call centre can assist.</p> <p> </p> <p>I called them on the 7th was busy for about 5hour where I was cut the hold time or on hold. it was said I ticket was loaded for my VPN to be activated on my number. the agent informed me 3hour to 24 hours it would be done and active witch I am writing it's not and I need answers, why my request has not been done or assisted with i have a ref number for me and i can try and get my brother in laws number. </p> <p> </p> <p>I phoned on Wednesday the 12th and the ticket was not even opened or looked at and this is so frustrated if. my brother in law has been struggling for 8 months where they say it's done then it's not, this is frustrating we got the sim cards especially for gaming and work because of we in areas with no adsl and now on other Sim cards we get the moderate nat type so why not on MTN .</p>