MTN still has not refunded me

It is now the 3rd day since Alice van der Merwe so arrogantly phoned me on 01-FEB-2018 to inform me that the money is in my "account". And when I told her that I cancelled my contract and therefore should no longer have an account with MTN she interrupted me and said she was referring to my bank account. Yet today Alice said the refund is not even showing in my MTN account yet. Alice please let your supervisor contact me because you are just as *********** as the consultants I dealt with on the phone. I need strong leadership right now and you are not able to provide it