CS
Candice S
1 reviews | Active since May 2018
04 Jul 2018, 10:07
MTN still getting it wrong.
After confirming they need to pay refund, had to call again to request the refund to be completed. Now wrong information captured and MTN battling to correct it.
What is so difficult, battling to resolve this for nearly a year.
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
06 Jul 2018, 06:43Good day Candice,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have had a look at the notes on your account. The credit is reflecting on your MTN account. The notes also state that the request is sitting with our banking department for the credit to be paid into your bank account.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply06 Jul 2018, 06:43
Official
Good day Candice,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have had a look at the notes on your account. The credit is reflecting on your MTN account. The notes also state that the request is sitting with our banking department for the credit to be paid into your bank account.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
CS
Candice S's updateReviewer Update
10 Jul 2018, 13:21What is the point of it sitting with the banking department, if its not being approved. Called again and still an issue. what does it take to release money owing to customers
CS
Candice S's update10 Jul 2018, 13:21
Reviewer Update
What is the point of it sitting with the banking department, if its not being approved. Called again and still an issue. what does it take to release money owing to customers