MTN.... STILL doesn't give a hoot

<p>My payment method was changed during the take-over by MTN to cash, without my consent. This after I received a letter from AutoPage that confirmed my payment method will not change.</p> <p>Subsequently I had numerous problems that I tried to resolve with MTN’ call centre (808) without any luck. My line was suspended in June 2016 after “non-payment” since the take-over. I followed up on this and my payment details was again updated to DD from my Credit Card, as it used to be.</p> <p>I also gave consent to deduct all outstanding amounts from my credit card. I was promised it would not be a problem again, but now at the end of August 2016, I am back at square one.</p> <p> </p> <p>My line was suspended again today (22/08/2016) as the payment method is not sorted out at MTN.</p> <p>I cannot make calls!! And during this entire process (Since end March 2016) I did not get the data bundles that was part of my contract with AutaPage.</p> <p> </p> <p>I made numerous calls to MTN’ call centre (808), only receiving bad services and no responses. The phone was put down in my ear while speaking and I was put on HOLD for more than 15 minutes on two occasions.</p> <p>When asking for a copy of my contract, I was even sent a different persons’ contract!</p> <p> </p> <p>I did not ask for call ref no. at first (out of good faith), but later started asking as I did not get any help.</p> <p> </p> <p>07/07/206-Ref No. ********** (Itumeleng) (Hellopeter complaint)</p> <p>10/07/2016-Ref No. ********** (Gift)</p> <p>12/08/2016 -Ref No. ********** 11 (Aubry)</p> <p>22/08/2016 –Ref No. ??? Keeivone Moreroa</p> <p>22/08/2016- Ref No. ********** 03 (Irma) </p> <p> </p> <p>Is there ANYONE at MTN that cares enough to resolve this?</p>