mH
malcolm H
1 reviews | Active since Dec 2011
09 Sept 2015, 08:22
MTN STILL DEDUCTING FUNDS AFTER CONTRACT EXPIRED
MTN 24month contract<br> account A37.....funds still being deducted from my account even though MTN was advised and they have<br> requested info to refund. yet another notification of payment to MTN has been received.<br> <br> i want a detailed account of how much has been deducted since the expiry of the contract<br> and want to know when the refund will be made.<br> <br> follow up by MTN is non existant<br> <br>
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MTN South Africa's replyOfficial
09 Sept 2015, 15:48Hello malcolmh,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time.
We do not pick up any cancellation notes on the account to cancel the contract, if we do not receive any cancellation request from the client the contract will move to a month to month contract. The terms and conditions do state that the client need to give the provider 30 days notification to cancel the contract.
Note until October 2014 you have received discount on the account, discount is only valid for 24 months. So from the upgrade time until October month the account has billed R269.00. From November 2014 until April 2015 subscription fee R299.00 due to discount expired. From May 2015 the subscription fee increased and the amount billed R314.00 until August 2015.
As per your request we have converted the number over to pre-paid. Please allow +-2-24 hours for the pre-paid migration to pull through. We have checked the system to see if you have any data left as per the system you do not have data left. 0 Internet MB .
Kind regards,
Alice van der Merwe
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Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time.
We do not pick up any cancellation notes on the account to cancel the contract, if we do not receive any cancellation request from the client the contract will move to a month to month contract. The terms and conditions do state that the client need to give the provider 30 days notification to cancel the contract.
Note until October 2014 you have received discount on the account, discount is only valid for 24 months. So from the upgrade time until October month the account has billed R269.00. From November 2014 until April 2015 subscription fee R299.00 due to discount expired. From May 2015 the subscription fee increased and the amount billed R314.00 until August 2015.
As per your request we have converted the number over to pre-paid. Please allow +-2-24 hours for the pre-paid migration to pull through. We have checked the system to see if you have any data left as per the system you do not have data left. 0 Internet MB .
Kind regards,
Alice van der Merwe
***
MTN South Africa's reply09 Sept 2015, 15:48
Official
Hello malcolmh,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time.
We do not pick up any cancellation notes on the account to cancel the contract, if we do not receive any cancellation request from the client the contract will move to a month to month contract. The terms and conditions do state that the client need to give the provider 30 days notification to cancel the contract.
Note until October 2014 you have received discount on the account, discount is only valid for 24 months. So from the upgrade time until October month the account has billed R269.00. From November 2014 until April 2015 subscription fee R299.00 due to discount expired. From May 2015 the subscription fee increased and the amount billed R314.00 until August 2015.
As per your request we have converted the number over to pre-paid. Please allow +-2-24 hours for the pre-paid migration to pull through. We have checked the system to see if you have any data left as per the system you do not have data left. 0 Internet MB .
Kind regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time.
We do not pick up any cancellation notes on the account to cancel the contract, if we do not receive any cancellation request from the client the contract will move to a month to month contract. The terms and conditions do state that the client need to give the provider 30 days notification to cancel the contract.
Note until October 2014 you have received discount on the account, discount is only valid for 24 months. So from the upgrade time until October month the account has billed R269.00. From November 2014 until April 2015 subscription fee R299.00 due to discount expired. From May 2015 the subscription fee increased and the amount billed R314.00 until August 2015.
As per your request we have converted the number over to pre-paid. Please allow +-2-24 hours for the pre-paid migration to pull through. We have checked the system to see if you have any data left as per the system you do not have data left. 0 Internet MB .
Kind regards,
Alice van der Merwe
***