1 reviews | Active since May 2014
Mtn Still debits my account after termination
<p>So very disappointed with the service at men. After countless back and fourth emails and phone calls I made they eventually told me they migrated my SIM and upgrade and account has been terminated but why has my account has been debited of R265 then R199 if I have terminated my contract/upgrade. </p> <p>Regards</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that credit request has been sent to our Billing department for the late cancellation for the amounr of R199.01, which will resolve within 7-14 working days.
Trust the above is in order,
Best regards,
mike
REQ: **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that credit request has been sent to our Billing department for the late cancellation for the amounr of R199.01, which will resolve within 7-14 working days.
Trust the above is in order,
Best regards,
mike
REQ: **********