JK
Janus K
1 reviews | Active since Apr 2009
02 Jul 2015, 10:52
MTN still debits my account after cancellation
MTN is still deducting premiums after I have cancelled my contract and changed it to pay as you go.Phoned the 173 and 1808 number.Was able to get to an agent on 173.After confirming my number and the reason for the call I was transferred without notice to the contracts call centre.After entering my number I was then transferred back to the pay as you go dept.At the MTN shop I was told they can not assist me because my number is pay as you go and no longer a contract number. They can only view contract numbers. Why am I being deducted?And why cant anyone help me?
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MTN South Africa's replyOfficial
09 Jul 2015, 09:19Hello schalkjk,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department for urgent attention and to contact you directly with feedback and a way forward. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department for urgent attention and to contact you directly with feedback and a way forward. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply09 Jul 2015, 09:19
Official
Hello schalkjk,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department for urgent attention and to contact you directly with feedback and a way forward. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department for urgent attention and to contact you directly with feedback and a way forward. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***