vR
vikesh R
1 reviews | Active since Nov 2011
03 Nov 2015, 12:14
MTN still debits account for a cancelled contract
This is the second month that MTN has debited my bank account for a contract that was cancelled two months ago. Please refund my bank account IMMEDIATELY.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
03 Nov 2015, 13:19Hello V-R,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records, your contract was cancelled on the 06 October 2015 however the last invoice you were billed for was for the 20 September 2015 which was debited on the 02 November 2015 as your MTN account was billed a month behind.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records, your contract was cancelled on the 06 October 2015 however the last invoice you were billed for was for the 20 September 2015 which was debited on the 02 November 2015 as your MTN account was billed a month behind.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply03 Nov 2015, 13:19
Official
Hello V-R,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records, your contract was cancelled on the 06 October 2015 however the last invoice you were billed for was for the 20 September 2015 which was debited on the 02 November 2015 as your MTN account was billed a month behind.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records, your contract was cancelled on the 06 October 2015 however the last invoice you were billed for was for the 20 September 2015 which was debited on the 02 November 2015 as your MTN account was billed a month behind.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***