eC
ellen C
1 reviews | Active since Nov 2012
02 Mar 2016, 09:50
MTN still debiting from an expired contract!
My contract expired in Sept/Oct 2015 and to date MTN is still debiting my account. I have phoned in numerous times and initially i was told that even if its expired a must still send a letter to cancel which i did in Oct but still 4 months later i am still being billed switch has resulted in me having RDs in my account . Please may i have my refund and please stop debiting money.
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MTN South Africa's replyOfficial
03 Mar 2016, 11:04Hello etc,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request to our Billing team to assist with the matter. Kindly allow a turnaround time of 3 to 7 working days.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request to our Billing team to assist with the matter. Kindly allow a turnaround time of 3 to 7 working days.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
MTN South Africa's reply03 Mar 2016, 11:04
Official
Hello etc,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request to our Billing team to assist with the matter. Kindly allow a turnaround time of 3 to 7 working days.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request to our Billing team to assist with the matter. Kindly allow a turnaround time of 3 to 7 working days.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***