BM
Bradley M
1 reviews | Active since Jul 2015
01 Jul 2015, 14:04
Mtn still debiting after expiration and cancelling
Today i am calling mtn for the third time to get mtn to cancel my contract and the debit order. I have an official contract cancellation document and a reference number for a telephonic cancellation 3 months ago. Each call takes an hour of my time.<br> Mtn continues to debit my account for the monthly fee regardless of the fact that i am on prepaid and have twice cancelled my contract. My contract expired approx. 6 months ago
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MTN South Africa's replyOfficial
06 Jul 2015, 12:46Hello bradmeintjes,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the contract has been cancelled and the number is now on prepaid, a cancellation request was made on the 02nd of May 2015, this means that a refund should be issued to you for the invoice dated 13th of May 2015 & 13th of June 2015, I will escalate this to our Billing department to credit an amount of R300.00 to your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the contract has been cancelled and the number is now on prepaid, a cancellation request was made on the 02nd of May 2015, this means that a refund should be issued to you for the invoice dated 13th of May 2015 & 13th of June 2015, I will escalate this to our Billing department to credit an amount of R300.00 to your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply06 Jul 2015, 12:46
Official
Hello bradmeintjes,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the contract has been cancelled and the number is now on prepaid, a cancellation request was made on the 02nd of May 2015, this means that a refund should be issued to you for the invoice dated 13th of May 2015 & 13th of June 2015, I will escalate this to our Billing department to credit an amount of R300.00 to your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the contract has been cancelled and the number is now on prepaid, a cancellation request was made on the 02nd of May 2015, this means that a refund should be issued to you for the invoice dated 13th of May 2015 & 13th of June 2015, I will escalate this to our Billing department to credit an amount of R300.00 to your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***