MTN still debiting account after cancellation

Item: MTN South Africa
Rating: 2
Author: Emily L

MTN has been debiting my account for the last 2 months even though my contract was terminated with 30 days notice (see below proof email that my account was cancelled). I want a refund of the money taken off my account. From MTN: On Wed, Feb 18, 2015 at 4:16 PM, Customer Care wrote: Good day, Mr Mackrill Thank you for your email. Please be advised that cell phone number *** will be cancelled on the 2015-02-28 as per 30 days' notice. Trust that the above is all in order. Best regards, Xolani Mkhize MTN Retentions Reference Number: ***

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Replies (1)

MTN South Africa's replyOfficial

14 Apr 2015, 15:30

Hello elundber,

Thank you for taking the time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.

Kindly note a request has already been logged to reverse the amount charged on the invoice dated 13th March 2015.

Regards
Mary
REQ:***

MTN South Africa's reply14 Apr 2015, 15:30

Official