1 reviews | Active since Apr 2009
MTN Still debiting account
<p>Hi MTN, we cancelled a contract that you have taken over form Autopage in 2016 July 24, we are somehow still being debited by your system and we asre unable to cancel the debit order, I have email confirmation that this was cancelled on an email we sent to ********** Ref ********** 7 this number was supposed to be moved to prepaid but to date this account is running a bill, we dont even have the simcard for this but it is beign billed at high amounts, we are requesting a credit and a cancellation of this debit order ASAP</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***9