MTN STILL DEBITED ACCOUNT AFTER CONTRACT CANCELLED

I have written two reports regarding the same incident and twice MTN has responded to say the matter has been fixed. This time around I would like proof of the refund and the cancellation they indicated was done as money is still being debited for a contract which was taken in July 2015 and no handset was ever received. the refund was not done as indicated in my previous reports and they are still debiting the account. Is this not theft? I think that a case can be opened against MTN regarding in my opinion this ********** behaviour. I have all the correspondence from MTN to indicate such at a court of law and police station when a case is opened. I will also have to make this public knowledge the terrible experience that has been had and the countless efforts to try and fix this amicably. The cell number for this contract is no longer in service but has been provided for tracking purposes. This time around please email the proof of the refund and cancellation. <br> <br> References previously used by MTN in HelloPeter correspondence: *** and ***