1 reviews | Active since Dec 2009
MTN STILL DEAD 5 DAYS AFTER SIMSWOP
<p>My woes with MTN has not gone! I am now without any contact 5 days after doing the sim swop and 3 visits to the MTN shop at Brookly Square where Phumolo really did her utmost best to help with no avail. </p> <p>MTN did not even bother to answer my review on ****oPeter. Today I was referred by the call centre to the technical department to "activate"my simcard. The technical department simply have a voice message stating that they are experiencing network problems and I should call later. I am starting to suspect somebody at MTN is using my call time - hope I am wrong ! If anybody at MTN is listening to me please phone me on *** (my sisters phone).</p> <p>Starting to wonder if it is only their CEO that departed.</p>
God Day MarykeElsa,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that we have tried contacting you on your cell number without any luck. Kindly be advised that as per our records the query has been resolved and the sim swap is currently active on the network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
God Day MarykeElsa,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that we have tried contacting you on your cell number without any luck. Kindly be advised that as per our records the query has been resolved and the sim swap is currently active on the network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
