DL
Donovan L
1 reviews | Active since Sept 2015
09 Sept 2015, 16:18
Mtn still billing me for blackberry Internet biz
I have had a new contract with a Samsung phone for a year and a half now but they were charging me for the blackberry Internet biz on top of all the other normal charges since January 2014. I went into Mtn to tell them to cancel it and refund this amount. I have still had no refund as yet. They gave me this reference number ***.
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MTN South Africa's replyOfficial
11 Sept 2015, 09:26Hello Donovan29,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
According to our records the credit was passed on the 11-08-2015 and the amount credit was subtracted on the invoice for the 26-07-2015, hence there was no debit order for the 31-08-2015.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
According to our records the credit was passed on the 11-08-2015 and the amount credit was subtracted on the invoice for the 26-07-2015, hence there was no debit order for the 31-08-2015.
Best regards
Mantoa
REQ:***
MTN South Africa's reply11 Sept 2015, 09:26
Official
Hello Donovan29,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
According to our records the credit was passed on the 11-08-2015 and the amount credit was subtracted on the invoice for the 26-07-2015, hence there was no debit order for the 31-08-2015.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
According to our records the credit was passed on the 11-08-2015 and the amount credit was subtracted on the invoice for the 26-07-2015, hence there was no debit order for the 31-08-2015.
Best regards
Mantoa
REQ:***