RN
Ruben N
1 reviews | Active since Oct 2015
01 Oct 2015, 07:24
MTN still billing me AFTER i cancelled my contract
I left South Africa in September 2015 as I am working overseas.<br> <br> Prior to leaving, I went into MTN and cancelled my cell phone contract. I was then moved onto a prepaid system and I had to purchase data and airtime which I did. My number at the time was ***.<br> <br> Now at the end of September, I am billed again. How can I be billed if I am not using MTN at all as I am over seas?
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MTN South Africa's replyOfficial
01 Oct 2015, 10:29Hello neburr1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly be advised that your number was migrated to prepaid on 2015-09-03. The system shows that you were invoiced on the 20th of each month and debited a month in arrears. The last invoice billed dated 2015-08-20, was debited on 2015-09-30.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly be advised that your number was migrated to prepaid on 2015-09-03. The system shows that you were invoiced on the 20th of each month and debited a month in arrears. The last invoice billed dated 2015-08-20, was debited on 2015-09-30.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply01 Oct 2015, 10:29
Official
Hello neburr1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly be advised that your number was migrated to prepaid on 2015-09-03. The system shows that you were invoiced on the 20th of each month and debited a month in arrears. The last invoice billed dated 2015-08-20, was debited on 2015-09-30.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly be advised that your number was migrated to prepaid on 2015-09-03. The system shows that you were invoiced on the 20th of each month and debited a month in arrears. The last invoice billed dated 2015-08-20, was debited on 2015-09-30.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***