EL
Elizabeth L

1 reviews | Active since Oct 2014

01 Mar 2016, 11:06

MTN still billing me.

I can not begin to explain my frustration with this company!! they phone me end of Aug and asked if I wanted to continue with my contract or cancel as my contract was coming to the end of the 24 month period. I said to them please cancel.<br> for about 4 months after that they kept taking money from my account - I managed to retract that, now they are sending me bill after bill adding up with so-called money that I still owe them.<br> I am so angry with MTN - they have no freakin clue what they are doing. And then all of a sudden all just goes quiet and you hear absolutely nothing from them, Till you get your bill at the end of the month.<br> They dont get back to you - they dont know what they are doing and they surely do not know how to handle their customers. They do however know how to take your money!!!<br> <br> I am very angry that it is now taking 6 months and they still cant clear this mess!<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply02 Mar 2016, 15:15
Official
Hello LizetteLightbody,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that we have escalated the matter to our Legal Team for urgent attention. They will investigate and revert to you with feedback and a way forward.

Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.

Kind Regards,
Zukiswa
REQ:***

Best regards,