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Daphne A

1 reviews | Active since Apr 2016

02 Jun 2016, 12:24

MTN - Still awaiting my promised airtime

<p>MTN had technical problems with which resulted in me loosing lots of airtime. The CRO Marketing Manager responded, apologized and promised to refund my airtime, well that's 2 months ago. More empty promises haven't heard from him since which I find disgusting to a loyal consumer! :(</p>

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Replies (4)
MTN South Africa
MTN South Africa's reply07 Jun 2016, 07:29
Official

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Kindly provide us with your MTN cell number or account number so that we can access the account and attend to the matter.

Regards

Nompumelelo

REQ:***

DA
Daphne A's update07 Jun 2016, 07:33
Reviewer Update

Hi there, this was done by Tim, your Customers Relation Manager. He was aware of the problem promised to reimburse me. But that was all. 2 months to be correct. ***

DA
Daphne A's update14 Jun 2016, 06:30
Reviewer Update

Hello, I'm still awaiting your reply and my reimbur*****t. Seriously how long does it take to do what is right? 5 Months?

DA
Daphne A's update05 Sept 2016, 11:41
Reviewer Update

Hello....this was your response on the 7 June, 2016...

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Kindly provide us with your MTN cell number or account number so that we can access the account and attend to the matter.

Regards

Nompumelelo

REQ:*** .......

I am still awaiting your response and my promised airtime...my mobile is ***. Is this how you people operate by giving empty promises????