MTN *****STERS - REGRET TAKING A CONTRACT WITH MTN SOUTH AFRICA!!!!!!!

I bought a mobile router online with MTN last year April 2022. I returned the router as it was a router that you plug. I returned the router two days later to MTN Bloemfontein (White house) and got a tracking number. I was then told that the contract was with Mondo and that I need to contact them to make sure the device was returned to MTN. I called Mondo every month till January 2023 and still no assistance. I was told that my contract cancelled but to date they refuse to give me proof that my account was credited.

I was forced to pay my account in the MTN store every month as MTN kept blocking my current account. I was notified in January 2023 that another contract was taken on my account and that it was a month to month contract taken on my profile. I called MTN while in the store and indicated that this was ***** as I did not take another contract. I was then told it would take 14 days to cancel but this never happened. I currently have one contract with MTN which I pay on a monthly basis. In May 2023 they handed my account over to CSS lawyers. I contacted them immediately and they told me to make an affidavit and submit the proof, I submitted the required documents and since then I kept following up on the matter. I received a call from MTN enquiring about my account and that I needed to settle the outstanding amount. I indicated that the matter was with the lawyers however when I called them they told me that the matter was not with them and that I should contact MTN. I then went to the MTN store in Welkom and I was shown that now MTN has merged all the accounts into one debt and it no longer shows three contracts under my profile.

They never answer my calls or my emails but they are able to send me messages about rating their call center calls or providing tips on how to use their self-services. I regret taking up any contract with MTN as they never want to assist when ***** and ******** activities happen on their customers account when it is all their fault. This is madness!