MTN - *****sters

MTN IS BUSY WITH *****-I was unemployed for months so I was unable to pay my full installment. Eventually MTN handed me over to a collection agency. Recently started working at settled my outstanding balance of R12000 last month. I paid it the 20th and called a day or two later to close the account and get my paid up letter. I needed my number reactivated too.On the day I was told I would receive the letter via email within 48hrs. Time passes and still nothing. I call again and get transferred to multiple agents. They honestly have the most useless customer service I’ve ever dealt with. Different agents kept giving me numbers for the legal department because apparently they are suppose to send the letter. The telephone numbers from the agents did not work . The numbers were engaged or it was a number to a random collection agency that my account was not even with. I then logged 3 complaint over 3 weeks and every time I’m just told that a letter has been requested and I’ll receive it soon. Yesterday I got a bill for R920 because mtn put my account on a month to month basis. I didn’t agree to this at all which is *****. I called today again and none of their agents could assist. I’ve logged a case with ICASA now because this is getting nowhere l. Whatever you do,DO NOT GET A CONTRACT WITH MTN. Until today , I have no paid up letter,and my number is still not active.