MTN STEPPA TABLET IN FOR REPAIRS SINCE OCTOBER 15

I sent in my MTN Steppa Tablet for repairs in October 2015. I was informed that it will take 14 working days whereby I will be provided with feedback. I contacted the MTN branch Tygervalley where I booked in the tablet and was given a contact number of the repair centre. When I contacted the repair centre I was informed that there are no parts for the MTN Steppa Tablet as it is a fault with tablet. The repair centre will contact me on Monday the 14 December 2015. To date no one from MTN contacted me w.r.t my MTN Steppa Tablet. Every month MTN receives the payment and I dont have the service of the Tablet. The IMEI number of the MTN Steppa is ***. I would like to know from MTN the following:<br> -Will MTN re-emburse me with my payments as I cannot utilize the Tablet and they are receiving the payment every month? <br> -When will I receive my Tablet<br> -Why was I never given feedback?<br> As you can see that I am with MTN for the past 20 years and has started to cancel your services as my contracts expires due to your POOR SERVICES to clients. I am also taking this matter up with the National Consumer Council.