CS
Charles S

1 reviews | Active since Oct 2012

03 Mar 2015, 14:50

MTN STEPPA PHONE SENDING OUT SEVERAL SMS MESSAGES

I was sending out an sms on My Mtn steppa cell phone instead it is sending out several empty sms, I phoned call centre and they advised me that they will reset my phone from their side and I must shutdown after 5 minutes but to no avail, no-one at call centre could assist me. I had about R15 airtime and within minutes my airtime was finished. <br> To my surprise Mtn call centre advised me that they do not know how to fix it, I must just go to MTN shop and return the phone. MY WORRY IS, A PROBLEM IS NOT RESOLVED. <br> <br> Message my phone \Messaging large SMSs"Deny or allow\"". If you click Deny still the cell phoned keeps on sending out several empty messages. """

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Replies (1)
MTN South Africa
MTN South Africa's reply10 Mar 2015, 10:32
Official
Hello Tapokera,

Thank you for bringing this to our attention,

Please accept our apologies for any inconvinience caused.It was certainly not our intenntion to dissatisfy you,

This matter has been escalated to the relevant team for urgent intervention and you will advised of the outcome.

Regards
Asnath
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