CL
Charlotte L
1 reviews | Active since Mar 2009
14 Mar 2016, 14:35
MTN STEELS AIRTIME AND DATA
Loaded R120 airtime, converted to R40 uncapped data for 24 hours, got that no problem. Then when that ran out, I purchased R40 uncapped 24 hours again, my balance said that it was activated when I queried *141*5#. I had R40 airtime left. 10 minutes later I had R0 airtime and R0 data. The second R40 data bundle did not load and used up my remaining R40 airtime. I would like my R80 that was ******, back in airtime please.
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MTN South Africa's replyOfficial
16 Mar 2016, 16:03Hello phlokky,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Prepaid management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Prepaid management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply16 Mar 2016, 16:03
Official
Hello phlokky,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Prepaid management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Prepaid management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***