1 reviews | Active since Dec 2017
MTN steeling money - random debit order
Dear MTN.
On the 30th of November I received an sms from my bank that an amount of R946.51 was DEBITED from my account and I don't even have an MTN account! How did you get my details and how can you just take my money?? I came in contact with my back I they said I can't reverse the debit order cause I needed to do that within the first 4 days. The point is that this is really not on to just take money out of my account when I'm not even a client?? Please can you shed some light on this?
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have cancelled the debit order, and suspend the account cell number.
We do require the affidavit confirmed that you have never requested or approved any contract with MTN, clear ID copy need to be attached.
Once received we will send this request to the ***** department to investigate the ***** contract opened in your name.
Please email this to me ***
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have cancelled the debit order, and suspend the account cell number.
We do require the affidavit confirmed that you have never requested or approved any contract with MTN, clear ID copy need to be attached.
Once received we will send this request to the ***** department to investigate the ***** contract opened in your name.
Please email this to me ***
Kind Regards,
Alice van der Merwe
Best regards,