1 reviews | Active since Oct 2016
MTN *****s your Money
<p>So I canceled my IPad Contract last year October and in February this year they charged me like R10 000 on my IPad(that I no longer have) for data so I phoned them and told them about the issue and they said sorry it wasn't canceled but they will cancel it and refund the money and so they did and I thought it was resolved until last month when they charged me R9 000 so I phoned and they said sorry they didn't cancel it so as you can imagine I was very upset but they assured me they will cancel it and refund the money, so now they have apparently cancels it but didn't refund the money so a.k.a it remains ****** and now I find myself thinking how much money they have ****** since last year October when they said they canceled my iPad contract but didn't. So from here I will have to contact the ombudsman and from there might have to take legal action since it seems they have no interest in resolving the situation.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that a billing query for late cancellation has been logged for the cellphone number 083****939 invoices dated 2015-11-20 to 2016-09-20, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that a billing query for late cancellation has been logged for the cellphone number 083****939 invoices dated 2015-11-20 to 2016-09-20, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
