CN
Colin N
1 reviews | Active since Mar 2015
13 Aug 2015, 23:35
MTN *****s your airtime money
My laptop gave me an error message on 26/07/2015 :- you are out of data and airtime. I then loaded 1 GB data via EeziRecharge. I then got an error message that I have to load airtime in order to access the Internet on my computer. So I loaded R 200 airtime. Within 5 minutes the airtime was gone and I got another error message: load airtime. So I loaded R 100 airtime and within 5 minutes this was also gone. But I still had data. I have logged complaint *** and *** with MTN. But to date this problem has not been resolved and I am losing business because I cannot get onto the Internet with my computer. I have tried your call Centre 808 but still no resolution.
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Replies (1)MTN South Africa's replyOfficial
01 Sept 2015, 13:36Hello GoodGuyColin,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The ref SMC/*** opened with our 808 team has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Sivuyile
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The ref SMC/*** opened with our 808 team has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Sivuyile
REQ:***
MTN South Africa's reply01 Sept 2015, 13:36
Official
Hello GoodGuyColin,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The ref SMC/*** opened with our 808 team has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Sivuyile
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The ref SMC/*** opened with our 808 team has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Sivuyile
REQ:***
