MD
Martha D
1 reviews | Active since Feb 2020
24 Feb 2020, 12:46
MTN *****s your airtime
I am a prepaid customer making use of bundles. I purchase 140 mtn to mtn minutes, made 2 phone calls totaling to 10 minutes. They deducted 17 minutes from my bundle. This is how they ***** data and airtime from customers
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
01 Apr 2020, 16:31Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly provide us with the dates when the minutes were deducted in order for us to investigate and resolve accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike
Kindly provide us with the dates when the minutes were deducted in order for us to investigate and resolve accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike
MTN South Africa's reply01 Apr 2020, 16:31
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly provide us with the dates when the minutes were deducted in order for us to investigate and resolve accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike
Kindly provide us with the dates when the minutes were deducted in order for us to investigate and resolve accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike