sL
sameerah L
1 reviews | Active since Mar 2016
22 Mar 2016, 13:27
MTN *****S OUR MONEY
i have recharged my phone over 10 times in the past week and immediately after recharge my airtime balance is depleted. its either the money is being ****** or Mtn is extremely expensive, how is it possible to load R10.00 and a minute later the balance is R0.00 is beyond me. why is this happening, i recently took a chance with R5.00 and no surprize a minute later it was all gone.<br> MTN call centre is also useless no assistance after trying every option to get hold of a consultant and the call drops. MTN is not Good. i will be porting my number to CELL C.
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Replies (1)
MTN South Africa's replyOfficial
24 Mar 2016, 10:43Hello sameerahlimalia,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the airtime was depleted due to internet charges. Please note that your data was depleted and you were charged on the airtime for internet connections.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the airtime was depleted due to internet charges. Please note that your data was depleted and you were charged on the airtime for internet connections.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
MTN South Africa's reply24 Mar 2016, 10:43
Official
Hello sameerahlimalia,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the airtime was depleted due to internet charges. Please note that your data was depleted and you were charged on the airtime for internet connections.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the airtime was depleted due to internet charges. Please note that your data was depleted and you were charged on the airtime for internet connections.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***