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Werner N

1 reviews | Active since Jun 2018

01 Jun 2018, 11:43

MTN *****s my money through so-called "subscriptions"! Watch out. Check your bill.

I have been a MTN client for 18 years now. Last month, 04/2018, i received a bill that is R150 more than I usually get billed. Upon questioning my bill I was told that there are subscriptions on my account. Suprisingly, I was told that this is possible even without my knowledge or ever agreeing to any contract. I cannot believe that a big company like MTN can allow their customers to be billed by a 3rd party for costs. This is absolutely ridiculous and I will definately not renew my contract if this is the case. Without my knowledge MTN has ****** my money and will not refund me, but they can also not supply proof of any contract that I signed allowing a 3rd party to charge me money. However, I still hold MTN accountable as they are collecting this ****** money from me and paying it to the *****s that stole it from me. Pathetic service. Absolutely shocked.

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Replies (3)
WN
Werner N's update06 Jun 2018, 22:38
Reviewer Update
Such a convenient answer, however you still collect the money on behalf of the company that I "so called subscribed to". THIS DOES NOT CHANGE ANYTHING.
WN
Werner N's update06 Jun 2018, 22:39
Reviewer Update
Official private business reply Thank you for your post. We sincere apologized for any inconvenience incurred. Kindly be advised that MTN is not to blame for the content usage from the sim card. MTN cannot activate this on the account, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges. Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset. Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems. The content service used was OXYGEN8 COMMUNICATIONS SA PTY LTD WASP. We have sent the request to them for assistance to remove this service for you, if any credit is require you can contact them for further assistance, the contact number is ***. Your unsubscribe has been logged as # ********** . You may use the following USSD code to check if any content service is active on the device: *136* 5 # select option written content billing. Kind Regards, Alice van der Merwe Complaints Analyst
WN
Werner N's update06 Jun 2018, 22:39
Reviewer Update
Such a convenient answer, however you still collect the money on behalf of the company that I "so called subscribed to". THIS DOES NOT CHANGE ANYTHING.