JB
Juan B
1 reviews | Active since Feb 2017
02 Feb 2017, 11:31
MTN *****s my data - Called Packaged call data
<p>I am on a 2gig plan for R125 per month.</p> <p>Oct I got a bill for over R500 that MTN cant explain.</p> <p>They say it is packaged call data</p> <p>Nov I got a bill for R1200,</p> <p>How can this be?</p> <p>Should I go to the police station for theft?</p> <p>When i went into The MTN shop at Eden meander in george, she said that I skype too much,(I dont even have a skype account)</p> <p>I then qeuried why I dont have data left on that day0(01/12/2016), it was the 1st of December.????????????? I should have new data?</p> <p> </p> <p>Now MTN says they can do anything for me, I want MTN to investigate my account.</p> <p> </p> <p>It feels like someone steels my data.</p> <p>Aftre that high bill I took out my SIM and through it away.</p> <p>2 months I have paid R125 that I havnt used because they cant cancel my contract fast enough.</p> <p> </p> <p>MTN has ****** me!!!!!!!!!!!!!</p>
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MTN South Africa's replyOfficial
09 Feb 2017, 13:30Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the account was on a 2GB open package, the system reflected that the 2GB has been utilized and the sim card was used further for Internet usage. The account has been billed for extra data usage.
We have sent to you the itemized billing report for the December invoice the billing is from 1-11-2016 to 1-12-2016.
We only pick up a bill for R1235.74 for subscription fee the data charges.
The charges are valid. The URL report will be send to you soon.
The data has been used up this is the reason why the bill has been charged more. MTN did not ****** you of the data, if you had data left the account would not have been billed for extra data usage.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply09 Feb 2017, 13:30
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the account was on a 2GB open package, the system reflected that the 2GB has been utilized and the sim card was used further for Internet usage. The account has been billed for extra data usage.
We have sent to you the itemized billing report for the December invoice the billing is from 1-11-2016 to 1-12-2016.
We only pick up a bill for R1235.74 for subscription fee the data charges.
The charges are valid. The URL report will be send to you soon.
The data has been used up this is the reason why the bill has been charged more. MTN did not ****** you of the data, if you had data left the account would not have been billed for extra data usage.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's replyOfficial
09 Feb 2017, 13:401.7GB was used and the allocation on a monthly base was 2GB
Best regards,
MTN South Africa's reply09 Feb 2017, 13:40
Official
1.7GB was used and the allocation on a monthly base was 2GB
Best regards,