MTN *****s my Airtime, Worst customer service

I cannot begin to describe the level of disgust and utter disappointment; i have towards MTN right now On Sunday 7th of October I purchased an MTN airtime of 1.8, I barely used my phone and within three hours strangely my airtime went missing or disappeared. I phoned MTN and explained, they said they’ve got network problem I must phone back in two hours……I phoned back again later and they still could not help. I phoned yesterday and I have spoken with the lady called Amkelani Khosi, she was very rude, unprofessional and not helpful, she told me that it was the applications on my phone that uses my airtime. I asked if i can speak with a senior person or manager. She then told me that the manager is busy and she or he will phone me later, I must leave my details. I left my details until now no one phoned me from MTN and nothing has happened! MTN must not ***** on me I want my airtime back. No company customer care is worse than MTN in S.A. At least when Vodacom stole my data due to an issue with their system they apologized and refunded me.

I would really appreciate someone from MTN helping me resolve this issue.