kA
karen A
1 reviews | Active since Aug 2015
02 Aug 2015, 22:22
mtn *****s my airtime that I have already paid for
I would like to change my contract to use your own handset. I have R 2500.00 worth of paid for airtime which i will loose.. how do you take something someone has already for and make it nul and void. That Is theft.
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Replies (1)
MTN South Africa's replyOfficial
14 Aug 2015, 14:32Hello karenalbutt,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that as per business rules, when you change packages you forfeit all the airtime/minutes and bundles on your account. We advise that you firstly deplete your airtime balance before you change packages.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that as per business rules, when you change packages you forfeit all the airtime/minutes and bundles on your account. We advise that you firstly deplete your airtime balance before you change packages.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply14 Aug 2015, 14:32
Official
Hello karenalbutt,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that as per business rules, when you change packages you forfeit all the airtime/minutes and bundles on your account. We advise that you firstly deplete your airtime balance before you change packages.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that as per business rules, when you change packages you forfeit all the airtime/minutes and bundles on your account. We advise that you firstly deplete your airtime balance before you change packages.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***