MTN *****s money - uses own incompetence as excuse

It took from July 2014 to April 2015 to get a MTN data contract cancelled - purely because of the incompetence of MTN staff - only to be informed, MTN will not be refunding money they stole from me in that period.<br> <br> July 2014 I cancelled my data contract (upgraded my other contract) in store. I was given a copy of the document I signed to hang on to (which I did) and I was assured that my account was cancelled. a lie! A few months later I follow up. Still not cancelled. I go back to the store. I'm told in so many words: \it will be cancelled and back dated and the money refunded". These words came out of the clerks mouth! another lie!<br> <br> months later I notice an incorrect amount going off my account"