Hellopeter
Share Your Experience

1 reviews | Active since Oct 2016

29 Jul 2018, 14:11

MTN *****s money through content subscription.

I have had so many problems with MTN, it is not funny. For the last five months MTN has ****** about R280/month. They have subscribed me to content services I have never asked for.

I have phoned MTN about receiving Content SMS' which irritated me and they just told me that there is a bug in their system and it will go away eventually. I also went to an MTN shop, where they also told me that I need not worry.

I did not check my account, since for some or other stupid reason I trusted MTN. I only now checked and saw that they took up to R289/month for the last five months from me. They are ******* and this is unacceptable. I've been with Vodacom for about twenty years and never has this happened to me. I made the mistake of switching to MTN and now they stole so much money. Fortunately my contract is now coming to an end. I was contemplating of taking out a new contract, fortunately MTN made it clear that they do not want me as a customer. With my previous queries they also did not help me. Terrible!!!!

I will warn people far and wide to stay clear from this company.

0
Replies (2)
's update30 Jul 2018, 12:00
Reviewer Update
Exactly what you tell other customers. You tell me how to unsubscribe, yet my money is lost, R1300. You care zero about me as you have just copy and pasted this response. This is exactly what you paste for other customers as well. Since you have declined to give me a proper response, I will now cancel my contract with you and spread this information everywhere, on Facebook etc. Soon MTN will lose more and more customers. This is just terrible!!!! You also reply privately, since you are scared other people will read your response.
's update30 Jul 2018, 12:01
Reviewer Update
Since MTN does not give public reply, I "paste" it here: Official private business reply Good day, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge: Q - How do I cancel a subscription? Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate. Kind regards, Ishie. Complaints Management Team.