RH
Roger H
1 reviews | Active since Mar 2016
31 Mar 2016, 11:04
MTN *****s money from customers!!!
After years as a loyal MTN customer I will never use them again! <br> <br> I took out a 5gb per month data contract with MTN, and put a R50 limit on the account. <br> <br> Over the past few months MTN has been billing me Over R4000 in January, over R5000 in February and over R6000 in March. I'm not sure of the other amounts but this is ridiculous! Especially when you put a limit on the account.<br> <br> MTN has sent me no bills for this number, not one!!!<br>
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MTN South Africa's replyOfficial
05 Apr 2016, 12:21Hello Rogerhitch,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The system do not reflect that the usage limit has been set up for R50.00.
Please provide us proof of the contact that states that the account for the 5GB should be on usage limit. for R50.00
Please fax to ***. Mark for my attention. If the contract state that the usage limit should be set up for R50.00 the difference in the data charges will be credited. Or you may go back to the store and speak to the manager regarding the usage limit not set up when you have signed for the contract.
The request has been sent to the billing department to validate the usage,
Invoices has been sent to you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The system do not reflect that the usage limit has been set up for R50.00.
Please provide us proof of the contact that states that the account for the 5GB should be on usage limit. for R50.00
Please fax to ***. Mark for my attention. If the contract state that the usage limit should be set up for R50.00 the difference in the data charges will be credited. Or you may go back to the store and speak to the manager regarding the usage limit not set up when you have signed for the contract.
The request has been sent to the billing department to validate the usage,
Invoices has been sent to you.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply05 Apr 2016, 12:21
Official
Hello Rogerhitch,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The system do not reflect that the usage limit has been set up for R50.00.
Please provide us proof of the contact that states that the account for the 5GB should be on usage limit. for R50.00
Please fax to ***. Mark for my attention. If the contract state that the usage limit should be set up for R50.00 the difference in the data charges will be credited. Or you may go back to the store and speak to the manager regarding the usage limit not set up when you have signed for the contract.
The request has been sent to the billing department to validate the usage,
Invoices has been sent to you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The system do not reflect that the usage limit has been set up for R50.00.
Please provide us proof of the contact that states that the account for the 5GB should be on usage limit. for R50.00
Please fax to ***. Mark for my attention. If the contract state that the usage limit should be set up for R50.00 the difference in the data charges will be credited. Or you may go back to the store and speak to the manager regarding the usage limit not set up when you have signed for the contract.
The request has been sent to the billing department to validate the usage,
Invoices has been sent to you.
Kind Regards,
Alice van der Merwe
***